Kustomer status

Current status

Operational

Status data is taken from the vendor's own status page and may be delayed. The official page is authoritative.

Official status page of Kustomer Kustomer website

Components

Prod1 (US)

Analytics: Operational
API: Operational
Bulk Jobs: Operational
Channel - Chat: Operational
Channel - Email: Operational
CSAT: Operational
Events / Audit Log: Operational
Exports: Operational
Knowledge base: Operational
Notifications: Operational
Registration: Operational
Search: Operational
Tracking: Operational
Web Client: Operational
Web/Email/Form Hooks: Operational
Workflow: Operational

Prod2 (EU)

Analytics: Operational
API: Operational
Bulk Jobs: Operational
Channel - Chat: Operational
Channel - Email: Operational
CSAT: Operational
Events / Audit Log: Operational
Exports: Operational
Knowledge base: Operational
Notifications: Operational
Registration: Operational
Search: Operational
Tracking: Operational
Web Client: Operational
Web/Email/Form Hooks: Operational
Workflow: Operational

Kustomer Voice & Text

Kustomer Voice: Operational

Prod4 (IN)

Analytics: Operational
API: Operational
Bulk Jobs: Operational
Channel - Chat: Operational
Channel - Email: Operational
CSAT: Operational
Events / Audit Log: Operational
Exports: Operational
Knowledge base: Operational
Notifications: Operational
Registration: Operational
Search: Operational
Tracking: Operational
Web Client: Operational
Web/Email/Form Hooks: Operational
Workflow: Operational

Other

Regional Incident: Operational

Third Party

PubNub: Operational
OpenAI: Operational
Channel - Facebook: Operational
Channel - Instagram: Operational
Channel - SMS: Operational
Channel - WhatsApp: Operational

Incidents and maintenance, last 90 days

Workflows delays in processing PROD2

Incident, Resolved, Minor impact

Started 2026-11-03 17:21 UTC; Resolved 2026-11-03 18:30 UTC

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